Booking Terms: Virtual Classes

Pilates classes and other fitness and exercise classes are supplied by ANIMATED PHYSIOTHERAPY LTD subject for the following terms.

In these terms, “we”/”us”/”our” means Animated Physiotherapy Ltd, and “you”/”your”/”yours” means you, the client.

These terms, together with our booking confirmation (which you will receive via email) constitute the contract (“The Contract”) between us for the supply of our services to you.  The Contract shall not be varied in any way whatsoever unless agreed in advance in writing between the parties.

Booking and Payment

Booking for all classes is online via our booking system, for which we use Acuity Scheduling.  Our online booking system shows the availability and price of classes on the date and time you select.  This is a real time view of the class and people already booked onto it.  This can rapidly change, so when fully booked, it is worth checking back later to see if a space has become available.

Class bookings are only confirmed when full payment has been made.  You can pay for individual classes (pay as you go), purchase a Zoom membership, or purchase our Pilates Powerhouse Membership (which allows you to book an unlimited number of virtual classes at no additional cost).  If you are using a coupon code it is your responsibility to enter that code at your time of booking to apply your discount.

You can pay for your class or classes using credit or debit card through our online system, or through the Acuity Scheduling app.

Please read the information below on cancellations and refunds.

Amending Bookings

You may change the date and time of your booking 24 hours or more before the time of the booked session.  You can change your booking either via your online account, through the Acuity Scheduling app, or via your booking email.

Cancellations, Refunds & Missed Classes

We operate a strict 24 hour cancellation policy on class bookings.  If you need to cancel or rebook your class, you can do this yourself through either your Acuity Scheduling account, or via your booking email, up until 24 hours prior to the class.  Classes cannot be cancelled less than 24 hours before the class start time.  If you cancel within 24 hours of your booked class, your class credit will be lost and your booking cannot be refunded. If availability allows, at managers discretion, your class booking may be able to be rescheduled incurring a £5 admin fee.

You are responsible for checking the details of your booking at each stage of the booking and payment process.

We are sorry but missed classes are not refundable. 24 hours notice is required for you to cancel or reschedule your class booking and receive a refund.

Unforeseen changes to our timetable

Our classes are available to book 30 days in advance.  If, due to unforeseen circumstances, (such as instructor sickness) we have to cancel a class at short notice, we will inform you as early as possible.  In this circumstance, if you have booked a pay as you go class, you will be given the opportunity to transfer your booking to an alternative class on a day and time to suit you.  If you have booked using a Zoom Membership code, your class credit will be added back onto your account.

Expiry of Purchases

If you have a Zoom Membership, should either you or us cancel your subscription, all booking codes will expire at the end of your billing cycle. Our classes are available for you to book 30 days in advance, meaning you have 30 days from the end of your billing cycle to book any remaining sessions. After your membership being cancelled by either you or us, any sessions remaining at the end of the booking cycle cannot be refunded under any circumstance. If you are unable to attend for a period of time due to extenuating circumstances, extension of your membership renewal date is at managers discretion.  Renewal dates are final and cannot be extended except in the event of classes not running for a period of a week or more (for example over Christmas, or due to staff holidays). If classes are not running for a period of a week or more due to staff absence, your membership renewal date will be extended accordingly.

Health and Safety

When you book your first class, you will be required to fill out a booking form via our booking system.  The system will not allow you to book your class unless you have answered all relevant questions.  It is your responsibility to inform us if you have any changes to your health or medical history.  It is your responsibility to inform our instructors at the start of the class if you have any health condition or injury that may affect your ability when completing the exercises.  If you are in any doubt about your health, you should consult your GP.

Behaviour in class

We respectfully ask that you do not take photos during the class unless it has been authorised by the instructor and other people in the class.

We request that you dress appropriately for an exercise setting in shorts, leggings or jogging bottoms, and vests, jumpers or tshirts.

Please be respectful to your classmates and our instructors at all times during the class.

We ask that whenever possible you join the class on time, as joining late may cause disruption to the class.

Children and Young Adults

Children and young adults are able to attend our classes, and we do not have a set minimum age.  However, we ask that your child is mature enough to be able to concentrate for the duration of the class, and will not cause any disruption when attending.


Please note our 24 hour cancellation policy applies under any circumstances, including those relating to coronavirus.