Studio classes:

The Pilates programme will give different level options of exercises and will be advanced in stages depending on my fitness level.  The instructor / physiotherapist may stop the exercise session because of signs of fatigue or excessive strain.  It is important for me to realise that I must stop when I wish because of feelings of fatigue or pain or any other discomfort.  I must only progress the levels of the exercises as I feel is right for me.

The possibilities of certain dangers exist when exercising including abnormal blood pressure, fainting or altered heart rhythm, and in rare instances heart attack, stroke, or death. Whilst every care will be taken it is impossible to predict the body’s exact response to exercise. Every effort will be made to minimise these risks by evaluation of preliminary information relating to my health and fitness and by observations during exercising.

The Pilates programme has been specifically designed by a qualified instructor but will still take into account details given in my health questionnaire assessment. This programme of exercise should only be undertaken when in a Pilates class or when I have been given specific instructions to exercise on my own.

This information is protected by the Data Protection Act of 1984 and GDPR of 2018.

Memberships with online classes included:

(1) The service of virtual classes is advice only and if I need to adapt exercises I will do so myself and understand 1:1 appointments are available should I require further guidance on this.

The Pilates programme will give different level options of exercises and will be advanced in stages, which I should progress or regress depending on my medical history and fitness level.  It is important for me to realise that I must stop when I wish because of feelings of fatigue or pain or any other discomfort.  I must only progress the levels of the exercises as I feel is right for me.

The possibilities of certain dangers exist when exercising including abnormal blood pressure, fainting or altered heart rhythm, and in rare instances heart attack, stroke, or death. Whilst every care will be taken in delivery of classes by our instructors / physiotherapists it is impossible to predict the body’s exact response to exercise.

The Pilates programme has been specifically designed by an experienced instructor. This programme of exercise should only be undertaken when I have been informed by my GP that it is safe to exercise on my own.

This information is protected by the Data Protection Act of 1984 and GDPR of 2018.

(2) I consent to this session being recorded to enable this class to be viewed in retrospect by myself and others accessing Animated Physiotherapy's classes online. 

(Both online and studio, and any PAYG class bookings following their 2nd class) Pilates classes and other fitness and exercise classes are supplied by ANIMATED PHYSIOTHERAPY LTD subject for the following terms.

In these terms, “we”/”us”/”our” means Animated Physiotherapy Ltd, and “you”/”your”/”yours” means you, the client.

These terms, together with our booking confirmation (which you will receive via email) constitute the contract (“The Contract”) between us for the supply of our services to you.  The Contract shall not be varied in any way whatsoever unless agreed in advance in writing between the parties.

Booking and Payment

Booking for all classes is online via our booking system, [NAME].

Class bookings are only confirmed when full payment has been made.  You can pay for individual classes (pay as you go), or via your allocated sessions on one of our memberships. If you are using a coupon code it is your responsibility to enter that code at your time of booking to apply your discount.

You can pay for your class or classes using credit or debit card through our booking webpage or the app.

On booking your class you will be sent a confirmation email. Please check your confirmation to ensure you have booked a class on the correct day & time.

Please read the information below on cancellations and refunds.

Amending Bookings

You may change the date or time of your booking up to 12 hours before your scheduled class. You can modify your booking via your online account or the Animated Physio app.

On booking your class you will be sent a confirmation email. It is your responsibility to check your confirmation to ensure you have booked a class on the correct day & time. If you have booked the wrong class by mistake, you can cancel and rebook either through the website or app.

Bookings are allocated to the registered attendee name, and classes cannot be attended in place of a booked attendee by friends or family who have not themselves registered & booked the class.

Cancellations, Refunds & Missed Classes

We maintain a strict cancellation policy for class bookings. You must cancel your class through your personal account. Cancellations made at least 12 hours before your scheduled class will be refunded or credited back to your membership allowance. Cancellations within 12 hours of the class will result in the loss of the class credit, with no refund provided.

You are responsible for checking the details of your booking at each stage of the booking and payment process.

Missed classes are non-refundable. You must cancel at least 12 hours before your scheduled class to receive a refund or restore membership credits.

Unforeseen changes to our timetable

Our classes are available to book 4 weeks in advance.  If, due to unforeseen circumstances, (such as instructor sickness) we have to cancel a class at short notice, we will inform you as early as possible.  In this circumstance, if you have booked a pay as you go class, you will be given the opportunity to transfer your booking to an alternative class on a day and time to suit you.  If you have booked using a membership, your class credit will be added back onto your account.

Health and Safety

When you book your first class, you will be required to fill out a booking form via our booking system.  The system will not allow you to book your class unless you have answered all relevant questions.  It is your responsibility to inform us if you have any changes to your health or medical history.  It is your responsibility to inform our instructors at the start of the class if you have any health condition or injury that may affect your ability when completing the exercises.  If you are in any doubt about your health, you should consult your GP.

Please note we do not have wheelchair access to our studio.

Behaviour in class

We respectfully ask that you do not take photos during the class unless it has been authorised by the instructor and other people in the class.

We request that you dress appropriately for an exercise setting in shorts, leggings or jogging bottoms, and vests, jumpers or tshirts.

Please be respectful to your classmates and our instructors at all times during the class.

We ask that whenever possible you arrive on time, as arriving late may cause disruption to the class.

Children and Young Adults

Children and young adults are able to attend our classes, and we do not have a set minimum age.  However, we ask that your child is mature enough to be able to concentrate for the duration of the class, and will not cause any disruption when attending.

Well behaved children are welcome to sit in reception for the duration of your class.  Please be aware that this is at your own risk, and any damage must be paid for.

Personal Belongings

We are not responsible for any loss or damage to your possessions regardless of the reason.

Coronavirus

Animated Physiotherapy Ltd is dedicated to ensuring the safety of our clients and staff. You must attend classes only when it is safe, in accordance with current government guidelines. Our cancellation policy applies in all cases: cancellations made after 12 hours before your scheduled class will not be refunded or credited.