Thank you for bearing with us during the switch to our new system.
Unfortunately, the transition wasn’t quite as smooth as we had hoped due to unexpected delays with the Android app approval process. We had been assured it would be ready for launch, but a miscommunication from the software provider meant we had to spend many additional hours working behind the scenes to resolve the issue.
We apologise to our Android users who have experienced difficulties accessing and booking classes, and we appreciate your patience while we work through this. We are hoping the Android app will be live by the end of next week (19th June).
Important: Please Check Your Payment Details
One thing we need all members to do is check that your payment details are up to date. Due to card security restrictions, some payment information could not be transferred during the migration. If a payment fails, any future class bookings on your account will automatically be removed, and we’d hate for anyone to lose their place in class.
Please take a moment to check your details:
👉 How to update payment details using the app: https://www.youtube.com/shorts/rVmcUEEBur0
👉 How to update payment details on Android: https://youtube.com/shorts/2IVsNY41leY?si=0LXanxqpsB8Ht43C
👉 How to update payment details on a laptop, tablet or computer web browser: https://youtu.be/A6OSmshf6Xg
Useful Links – we suggest you bookmark this webpage to keep these easy to access if you have an Android until the app is available!
📱 Android booking access: https://app.arketa.co/animatedphysio/schedule
🎥 On Demand Classes: https://app.arketa.co/animatedphysio/on-demand
And if you have the app (and once it’s available on Android…!) here is a link to our app user guide: https://youtu.be/Db8bbb5Kk88