We’re updating our terms and conditions of our Pilates memberships as of 1st January 2024 to simplify your memberships!
In our ongoing efforts to provide you with as much value and flexibility as possible within your memberships, we’ve observed some confusion around catching up missed studio sessions. We appreciate your questions, whether in class or via email, and we want to do our best to simplify the process for you.
As you’ll have noticed, our team of staff is growing, meaning we can offer more classes, and less closure over the year. This means, from January 2024, our studio will be open for 50 weeks of the year, only closing at Christmas!
Therefore from 1st January 2024 we are updating our terms and conditions around our studio memberships, to reduce confusion and enhance clarity:
Core Studio Membership
1 class per week at the studio (giving you the opportunity to attend up to 50 sessions in a year – previously 46 sessions in a year)
Premium Studio Membership
2 classes per week at the studio (giving you the opportunity to attend up to 100 sessions in a year – previously 92 in a year)
If you miss a class due to sickness, simply email us at [email protected] within one week of your absence.
If you miss a class due to a holiday, you must email us at least a week prior to your holiday with the dates you’re away for.
We will then issue you catch up classes to your account for the week(s) you’ve missed. Your catch up classes will have a 1 month expiry date in which they can be used.
The expiry date will be 1 month from the date of your email if you are catching up due to illness. The expiry date will be 1 month from the return date of your holiday if you are catching up due to being away.
Each member can request up to 6 weeks worth of catch up classes in a year.
For PLUS & WELLNESS memberships, the same terms and conditions will apply, but you will continue to have unlimited Zoom and on demand access in addition.
This might also be a good time to remind you of the terms and conditions of your membership; all memberships have a 30 day cancellation period. This means if you cancel on 10th December, and your payment comes out on the 14th of the month, your December payment will still be made, and your membership will remain active until 14th January.
We have the ability to pause memberships under extreme circumstances only such as:
- Illness or injury affecting your ability to attend for at least 2 months
- Recovery from a major operation affecting your ability to attend for at least 2 months
- You are out of the country for an extended period of time (3 months minimum)
Pausing of memberships is at Practice Managers discretion, and is done as a gesture of goodwill. If you need to pause your membership for any of the above reasons, please email Kelly or Charlotte at [email protected].
We hope this makes your booking process more straightforward and you can all now keep track of your classes!